All Systems Operational
JD
Notifications
Aria Agent completed 142 calls today with 94% resolution rate
2 minutes ago
New GPT-4o model available for your agents
1 hour ago
Monthly usage at 68% — 3,200 minutes remaining
3 hours ago
Twilio integration reconnected successfully
Yesterday
Good morning, Jordan 👋
Here's what's happening with your AI voice agents today.
Total Calls Today
0
↑ 18.4% vs yesterday
Resolution Rate
0%
↑ 3.1% this week
Avg Handle Time
0m
↓ 0.3m improved
Active Agents
0
↑ 2 new this month
Call Volume
Inbound vs outbound over the last 7 days
2,847
Total Calls
2,594
Completed
253
Dropped
2.4m
Avg Duration
142
Transferred
Call Outcomes
Distribution today
91%
Resolved
Resolved
68%
Transferred
18%
Callback
9%
Dropped
5%
Top Agents
AR
Aria
94%
EC
Echo
96%
LN
Luna
91%
MX
Max
88%
Live Activity
● Live
Aria resolved billing dispute for +1 (555) 847-2910
Just now
Echo completed sales call — deal closed $2,400
1 min ago
Luna onboarded new user — account activated
3 min ago
Max escalated call to human agent (complex issue)
5 min ago
Zara scheduled callback for +44 7700 900142
8 min ago
Quick Actions
My Agents
6 active voice agents across your workspace
AR
● Active
Aria
Customer Support Specialist
1,240Calls
94%Resolution
2.1mAvg Time
EC
● Active
Echo
Sales Development Rep
1,380Calls
96%Resolution
3.4mAvg Time
LN
● Active
Luna
Onboarding Specialist
1,120Calls
91%Resolution
1.8mAvg Time
MX
⏸ Paused
Max
Billing & Payments
980Calls
88%Resolution
2.6mAvg Time
ZR
● Active
Zara
Appointment Scheduler
860Calls
85%Resolution
2.2mAvg Time
Create New Agent
Build a custom AI voice agent
in minutes
in minutes
Create Voice Agent
Configure your AI agent's identity, voice, and behavior
Agent Identity
AI Model
GPT
GPT-4o
Best for complex reasoning and nuanced conversations
✓
CL
Claude 3.5 Sonnet
Excellent for empathetic, long-form conversations
GM
Gemini 1.5 Pro
Fast, multilingual, great for high-volume calls
Behavior Settings
Enable interruption handling
Auto-detect caller language
Record all calls
Enable sentiment analysis
Auto-escalate on frustration detected
Voice Selection
Phone Number
Phone Numbers
Manage your virtual phone numbers and routing
Active Numbers
| Number | Country | Assigned Agent | Type | Calls Today | Status | Actions |
|---|---|---|---|---|---|---|
| +1 (555) 847-2910 | 🇺🇸 US | Aria | Local | 342 | Active | |
| +1 (555) 234-5678 | 🇺🇸 US | Echo | Toll-Free | 218 | Active | |
| +44 20 7946 0958 | 🇬🇧 UK | Luna | Local | 156 | Active | |
| +49 30 12345678 | 🇩🇪 DE | Zara | Local | 89 | Paused |
Buy New Number
Monthly cost
$1.15
Workflow Builder
Design visual call flows with drag-and-drop nodes
Node Types
Trigger
Message
AI Response
Condition
Action
End Call
TRIGGER
Inbound Call
AI
Intent Detection
CONDITION
Route by Intent
ACTION
CRM Lookup
END
End Call
Properties
Click a node to
edit its properties
edit its properties
Call Settings
Configure call behavior, routing, and fallback rules
General Call Behavior
Enable call recording
Play hold music during transfers
Enable DTMF (keypad input)
Escalation Rules
Business Hours
Mon–Fri
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday
Closed
After-hours voicemail
Voicemail
AI Prompt Studio
Craft and test system prompts for your voice agents
System Prompt
1
2
3
4
5
6
7
8
9
10
2
3
4
5
6
7
8
9
10
Dynamic Variables
{{customer_name}}stringCRM
{{account_id}}stringCRM
{{call_reason}}stringIVR
{{sentiment}}enumAI
{{language}}stringAuto
{{timestamp}}datetimeSystem
Live Test
🤖 AI Agent
Hello! Thank you for calling Acme Corp. I'm Aria, your support specialist. How can I help you today?
Personality Traits
Empathetic
Professional
Concise
Formal
Casual
Energetic
Patient
Assertive
Voice Configuration
Select and fine-tune voices for your agents
Voice Library
RA
Rachel
ElevenLabs
AD
Adam
ElevenLabs
BL
Bella
Cartesia
JO
Josh
Cartesia
SO
Sofia
Deepgram
MY
My Voice
Cloned
Voice Preview
Voice Tuning
Knowledge Base
Upload documents and data sources for your agents
Drop files here or click to upload
Supports PDF, DOCX, TXT, CSV, JSON, URLs
PDF
DOCX
TXT
CSV
JSON
URL
Indexed Sources
8 documents · 2.4M tokens
Product_Catalog_2026.pdf
Indexed
Support_Playbook_v3.docx
Indexed
help.acmecorp.com/faq
Indexed
pricing_tiers_2026.csv
Processing
Index Stats
Total Documents8
Total Tokens2.4M
Last Sync2 min ago
Retrieval Accuracy96.2%
Avg Query Time142ms
Live Calls ● LIVE
Monitor active calls in real-time with AI insights
Active 5
AR
+1 (555) 847-2910
Aria · Billing
EC
+44 7700 900142
Echo · Sales
LN
+1 (555) 234-5678
Luna · Onboarding
MX
+49 30 12345678
Max · Support
ZR
+33 1 23 45 67 89
Zara · Scheduling
Live Transcript
Aria · +1 (555) 847-2910 · Billing inquiry
AI
Aria Agent
Hello! Thank you for calling Acme Corp. I'm Aria, your support specialist. How can I help you today?
04:28👤
Caller
Hi, I have a question about my last invoice. I think I was charged incorrectly.
04:29AI
Aria Agent
I completely understand your concern and I'm sorry for any confusion. Could you please provide me with your account number so I can pull up your invoice?
04:30AI Insights
Intent
Billing Dispute
Sentiment
Positive
Urgency
Medium
Resolution
72%
Duration04:32
Words/min142
Interruptions2
Silence8%
Suggested Responses
Conversation History
Browse and analyze past call recordings and transcripts
+1 (555) 847-2910
Aria · 4m 32s
+44 7700 900142
Echo · 6m 18s
+1 (555) 234-5678
Max · 2m 45s
+49 30 12345678
Luna · 3m 12s
+33 1 23 45 67 89
Zara · 0m 48s
+1 (555) 847-2910
Today 2:14 PM · 4m 32s · Aria · Billing Inquiry
AI Summary
Customer called regarding a duplicate charge on their account. Aria identified the billing error, processed a full refund of $149.99, and confirmed the correction. Customer expressed satisfaction with the resolution. No escalation required.
Transcript
Analytics & Reporting
Deep insights into your AI voice agent performance
28,470
Total Calls
↑ 18.4%
91.2%
Resolution Rate
↑ 3.1%
2.4m
Avg Handle Time
↓ 12% better
4.7/5
CSAT Score
↑ 0.3
$0.08
Cost per Call
↓ 22% saved
5.2%
Escalation Rate
↑ 0.8%
Call Volume Trend
Monthly calls vs resolved
Total Calls
Resolved
Agent Performance
Resolution rate by agent
Performance by Agent
| Agent | Total Calls | Resolved | Escalated | Avg Duration | CSAT | Performance |
|---|---|---|---|---|---|---|
| Aria | 8,420 | 7,915 (94%) | 421 | 2.1m | 4.8/5 | |
| Echo | 9,380 | 9,005 (96%) | 281 | 3.4m | 4.9/5 | |
| Luna | 6,120 | 5,569 (91%) | 306 | 1.8m | 4.7/5 | |
| Max | 4,550 | 4,004 (88%) | 455 | 2.6m | 4.5/5 |
Multi-Language System
Enable and configure languages for your voice agents
Available Languages
Click to enable/disable🇺🇸Englishen-US
🇬🇧English UKen-GB
🇪🇸Spanishes-ES
🇫🇷Frenchfr-FR
🇩🇪Germande-DE
🇮🇹Italianit-IT
🇵🇹Portuguesept-BR
🇯🇵Japaneseja-JP
🇨🇳Chinesezh-CN
🇰🇷Koreanko-KR
🇸🇦Arabicar-SA
🇮🇳Hindihi-IN
🇳🇱Dutchnl-NL
🇷🇺Russianru-RU
🇹🇷Turkishtr-TR
🇵🇱Polishpl-PL
Auto-Detection
Auto-detect caller language
Switch language mid-call if detected
Fallback to English if unsupported
Call Distribution by Language
English68%
Spanish18%
German8%
French4%
Other2%
Integrations
Connect your AI agents to external services and platforms
AI Models
GPT
OpenAI GPT-4oLanguage model for conversations
Connected
CL
Anthropic ClaudeClaude 3.5 Sonnet
Connected
GM
Google GeminiGemini 1.5 Pro
DS
DeepSeekDeepSeek V3
Telephony
TW
TwilioVoice calls & SMS
Connected
SIP
SIP TrunkCustom SIP provider
Voice & Speech
EL
ElevenLabsPremium TTS voices
Connected
DG
DeepgramSpeech-to-text STT
Connected
CA
CartesiaUltra-low latency TTS
WH
OpenAI WhisperTranscription API
CRM & Automation
HS
HubSpotCRM & contact sync
ZP
ZapierWorkflow automation
WA
WhatsAppMessaging channel
SL
SlackTeam notifications
Developer
API
REST APICustom integrations
WH
WebhooksEvent-driven callbacks
Settings
Manage your workspace, team, and billing
- General
- Team
- Billing
- API Keys
- Security
General Settings
Workspace
vocalix.io/
Preferences
Email Notifications
Receive daily call summaries via email
Slack Alerts
Get notified on escalations in Slack
Auto-Archive Calls
Archive calls older than 90 days
Team Members
JD
Jordan Davis
jordan@acmecorp.com
Admin
SM
Sarah Mitchell
sarah@acmecorp.com
Manager
TK
Tom Kim
tom@acmecorp.com
Viewer
Billing & Plan
PRO PLAN
$299/month
✓ 10,000 minutes/month
✓ Unlimited agents
✓ All AI models
✓ Priority support
Usage This Month
Minutes Used6,800 / 10,000
Calls Made28,470
Active Agents6 / Unlimited
Next Billing DateJune 1, 2026
API Keys
Production Key
vx_live_sk_••••••••••••••••••••••••••••••••
Created Jan 15, 2026
Development Key
vx_test_sk_••••••••••••••••••••••••••••••••
Created Mar 2, 2026
Security
Authentication
Two-Factor Authentication
Require 2FA for all team members
SSO / SAML
Single sign-on with your identity provider
IP Allowlist
Restrict access to specific IP ranges
Session Timeout
Auto-logout after 8 hours of inactivity